frequently asked questions

we offer you 5 completely secure payment options:

- securely online via Payfast (no setup required): using your credit card/ Masterpass/ Mobicred*/ Instant EFT

- securely online using OZOW (previously i-Pay instant EFT)

- via bank transfer/EFT (our banking details will be supplied during checkout)

- securely using Payflex

- securely using Zapper on your mobile device (please have Zapper installed)

* to use Mobicred when checking out via Payfast, please ensure that you already have a Mobicred account

Average delivery time to Main Areas is approximately 3-5 working days from dispatch; Outlying Areas 5-10 working days from dispatch.

As soon as your order leaves our warehouse, you will start to receive shipping notifications along with a tracking number to track your order online.

As always, our Customer Service Team is available to assist you should you require, and can be reached on info@monexteriors.com / 060 641 9905.

Note that dispatch takes place once orders have been paid for in full – if paying via EFT (bank deposit), funds need to reflect in our account before dispatch takes place.

we back the quality and craftsmanship of our product ranges 100%

our products are covered by manufacturer warranty, the length of which is dependent on the item in question. this will be specified on the product information page.

please ensure that you care for your new outdoor furniture correctly in order to keep it looking great and in top condition.

we strongly back the quality and craftmanship of all of our products.

in the case of defective/ damaged products, you will need to please inform us of the defect/ damage as soon as you have taken delivery of the item and checked it over/ begun setting it up. wherever possible we will replace the item with the same offering, or if no further stock is available we will offer alternative product or refund options.

all images on the site are supplied by our manufacturers under both studio and natural lighting wherever possible to reflect the true appearance of the products. detailed descriptions and technical specifications are available to assist you in making your purchase decision.

our full policy can be accessed here and on checkout

we choose to work with manufacturers that value sustainable and ethical practices.

most of our outdoor furniture sets are crafted in a world-class facility in Vietnam, by Scancom - a manufacturer who truly does business the right way and has been recognised for setting the highest environmental standards in the industry.

from sourcing and processing of raw materials through production and design stages, our manufacturers have the utmost respect for human and labor rights, responsibly source FSC wood in Brazil and Indonesia, minimise waste and CO2 emissions and consumption of resources and energy

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DELIVERY

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